Effective Date: April 2, 2025
Euphinance LLC (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information in connection with our 1:1 Coaching services and web application.
1. Information We Collect
- Personal Information: We may collect personal information from clients, including names, email addresses, and phone numbers, as part of the consultation and coaching process.
- Coaching Records: We maintain records of coaching sessions and communications to provide tailored services.
- Financial Details: Clients’ financial information, including net worth and spending habits, will be stored in a shared Google Doc, accessible to both the client and the Coach. Clients may request alternate methods for data storage if preferred.
- Web Application Interactions: When using the web application, users may input purchase details, emotions, and spending categories to help track and reflect on their financial habits. The data entered into the web application will be stored in the user’s profile within our secure MongoDB database. This data will be accessible to just the user. It can be viewed by Euphinance LLC only if the user shares it.
2. How We Use Your Information
Your personal information may be used for the following purposes:
- To provide financial coaching services tailored to your needs, which may include reviewing data from the web application if shared by the client.
- To enhance user experience of our web application.
- To communicate with you regarding your sessions and progress.
- To analyze and improve our services and application functionalities, based on your feedback and interactions.
- The legal basis for processing personal information includes user consent, the necessity of processing for contractual services (such as financial coaching), and compliance with legal obligations. Users may withdraw consent at any time, but doing so may impact the availability of certain services.
3. Data Storage and Retention
- Coaching Data: Clients’ financial information for 1:1 Coaching will be stored in a shared Google Doc, accessible to both the client and the Coach. Clients may request alternative methods for data storage if they prefer. Coaching data may be retained for up to seven (7) years to comply with record-keeping requirements and improve services, unless a deletion request is made.
- Web Application Data: Data entered in the web application will be stored in user profiles on MongoDB. The data remains accessible to the user only. The Coach can view the data only if the user shares it. Once a user exits the web application, data will be retained in their profile unless the user deletes it or requests their profile be deleted. After profile deletion, backup copies may persist in encrypted archives for up to 90 days before permanent deletion.
- General Data Retention: Euphinance LLC retains user data as long as the account remains active. If a user requests account deletion, their data will be removed from active databases within 30 days. Backup copies of deleted data may persist in encrypted archives for up to 90 days before permanent deletion. Users can request confirmation of data deletion upon completion of the process.
4. Data Security
Euphinance LLC takes the security of personal information seriously. We implement reasonable technical and organizational measures to protect user data from unauthorized access, loss, or theft. While we strive to ensure security, no method of transmission over the internet or electronic storage is 100% secure.
Security Measures Include:
- Encryption of data at rest and in transit
- Regular security audits and vulnerability assessments
- Multi-factor Authentication (MFA) for system access
- Restricted access controls based on role necessity
- Compliance with industry best practices to prevent unauthorized access and breaches
Data Breach Notification: In the event of a data breach that compromises user information, Euphinance LLC will notify affected users via email within 72 hours of discovering the breach, as required by applicable law. Notification will include details of the breach, potential impact, and recommended steps for users to protect their information. Where necessary, we will report the breach to relevant regulatory authorities.
5. Data Sharing and Disclosure
We do not sell your data to third parties. We may share your information in the following circumstances:
- With your explicit consent
- To comply with legal obligations, as applicable
- With service providers and partners who assist us in delivering services (e.g., payment processors)
Euphinance utilizes third-party service providers, including but not limited to:
- Stripe (for payment processing)
- Calendly (for scheduling)
- Google Docs (for document storage)
- MongoDB (for web application data storage)
These third-party providers have their own privacy policies and security practices, which govern how they handle user data. Clients are encouraged to review these policies independently.
6. Client Access
Clients have the right to access their stored information and may request modifications or deletions of their data at any time. Data entered in the web application is stored in the user’s profile on MongoDB and can be accessed as long as the user has an active profile. If clients share data from the web application during their coaching sessions, that information will be incorporated into their coaching records and remain accessible to the client and the Coach as needed. The data is accessible to just the client unless they share it with Euphinance LLC (the Coach).
7. Confidentiality and Security
We implement reasonable measures to protect your information. All personal information is kept confidential and will not be shared with third parties, except as required by law. Data entered into the web application is stored securely in MongoDB and remains private to the user, and access to Euphinance LLC only if shared by the user.
8. Client Rights
Clients have the right to:
- Access and obtain a copy of their personal data
- Request correction of inaccurate or incomplete data
- Inquire about how their information is used
- Object to or restrict processing of personal data
- Request deletion of personal data. (Clients can delete their personal data stored in the web application at any time, or contact us to delete their profile).
If you access our services from outside the United States, you consent to the processing and transfer of your information to the United States, where privacy laws may differ.
- Additional Privacy Rights (GDPR & CCPA): If you are a resident of the European Union or California, you may have additional rights under GDPR or CCPA, including:
- The right to request access to, correct, or delete personal information.
- The right to data portability, allowing you to obtain a copy of your data in a structured format.
- The right to opt out of data collection or request restrictions on processing your data.
- The right to lodge a complaint with a regulatory authority if you believe your data protection rights have been violated.
To exercise these rights, please contact us at [email protected].
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Clients will be notified of any significant changes. Continued use of our services after changes constitutes acceptance of the new policy.
10. Contact Information
For any questions regarding this Privacy Policy, please contact us at:
Euphinance LLC